Pathfinder Development

Front Desk Agent

US-TX-Houston
Req No.
2016-1058
Category
Guest Service
Type
Regular Full-Time

Overview

The Holiday Inn Express and Suites NW Houston/Beltway 8 is searching for energetic and friendly Front Desk Agents to join our team! 

Responsibilities

 

-Providing outstanding service to hotel guests by responding promptly and efficiently to requests and complaints.
-Answers inquiry phone calls from potential guests and presents features and benefits of hotel in a structured attempt to convert the inquiry into a reservation at the hotel. The hotel's sales efforts are critical to its success and as a Front Desk Agent, you play a major role in this vital process!
-Takes potential guests who visit the hotel on guided tours, presenting features and benefits of the hotel in a structured attempt to convert the inquiry into a reservation at the hotel.
-Communicates with fellow team members on maintenance issues, guest requests, guest complaints and sales leads
-Handles accounting of money, receipts, guest accounts and credit through operation of the cash register and completion of reports required to ensure company funds are secure

Qualifications

  • Strong Customer Service skills
  • Friendly, outgoing personality
  • Ability to accurately and efficiently input information into computer systems
  • Ability to work cohesively with all hotel team members
  • Willingness to stand for long periods of time
  • Must wear proper uniform at all times.

As part of our application process, please complete the link below:

https://assess.predictiveindex.com/oi/hougessa

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