The Holiday Inn Express and Suites NW Houston/Beltway 8 is searching for energetic and friendly Front Desk Agents to join our team!
-Providing outstanding service to hotel guests by responding promptly and efficiently to requests and complaints.
-Answers inquiry phone calls from potential guests and presents features and benefits of hotel in a structured attempt to convert the inquiry into a reservation at the hotel. The hotel's sales efforts are critical to its success and as a Front Desk Agent, you play a major role in this vital process!
-Takes potential guests who visit the hotel on guided tours, presenting features and benefits of the hotel in a structured attempt to convert the inquiry into a reservation at the hotel.
-Communicates with fellow team members on maintenance issues, guest requests, guest complaints and sales leads
-Handles accounting of money, receipts, guest accounts and credit through operation of the cash register and completion of reports required to ensure company funds are secure