Pathfinder Development

Front Desk Agent

US-TX-Austin
Req No.
2016-1093
Category
Guest Service
Type
Regular Full-Time

Overview

Do you have a passion for customer service? Are you looking for a company that will invest in you? At the Holiday Inn Express, we strive to create lasting memories for our guests and provide superior customer service, each and

every day. We also go to great lengths to reward and professionally develop our valued employees. The is currently searching for enthusiastic and friendly Front Desk Agents like you to join our team!

Responsibilities

 -Providing outstanding service to hotel guests by responding promptly and efficiently to requests and complaints.

-Answers inquiry phone calls from potential guests and presents features and benefits of hotel in a structured attempt to convert the inquiry into a reservation at the hotel. The hotel's sales efforts are critical to its success and as a Front Desk Agent, you play a major role in this vital process!
-Takes potential guests who visit the hotel on guided tours, presenting features and benefits of the hotel in a structured attempt to convert the inquiry into a reservation at the hotel.
-Communicates with fellow team members on maintenance issues, guest requests, guest complaints and sales leads
-Handles accounting of money, receipts, guest accounts and credit through operation of the cash register and completion of reports required to ensure company funds are secure

Qualifications

  • Strong Customer Service skills
  • Friendly, outgoing personality
  • Ability to accurately and efficiently input information into computer systems
  • Ability to work cohesively with all hotel team members
  • Willingness to stand for long periods of time
  • Must wear proper uniform at all times.

As part of the application process, please complete the assessment below:

https://assess.predictiveindex.com/oi/ausaussa

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