Pathfinder Development

  • General Manager - TownePlace Suites Clear Lake

    Job Locations US-TX-Houston
    Req No.
    2018-1215
    Category
    General Manager
    Type
    Regular Full-Time
  • Overview

    Pathfinder Development is looking for an industrious General Manager to join our growing team! This position is one of the most engaging and impactful positions we offer, for a leader located in the Clear Lake/Webster area of Houston. As a General Manager, you will have a world-class understanding of organization, time-management, self motivation, property management, and independence, and effective management of your team. The right candidate will have an entrepreneurial spirit and will enjoy the challenges that come along with rapid growth and change. At Pathfinder Development our culture of collaboration, innovation, and hustle is fundamental to our success in which we all share. It's an exciting, and rewarding role where you make the difference! 

    Responsibilities

    Manages a hotel owned and/or operated by Pathfinder Development in a manner that will maintain high standards of customer service and hospitality consistent with our goals and culture centered around SPECTR. 

     

    S – Service

    • Exhibit a high level professionalism to guests at all times and strive to deliver a Platinum service for all guests.
    • Ensure that all staff member interactions with guests meet or exceed guest’s service and professionalism expectations.
    • Take a proactive approach when dealing with guests concerns to minimize the frequency with which the guest has a negative experience in an aspect of his/her stay
    • Establish a culture within hotel such that when any guest does experience a negative experience in some of aspect of his/her stay, hotel staff excels in Service Recovery so the guest departs the property feeling satisfied. 

    P – Product

    • Ensures compliance with Pathfinder mandated preventive maintenance protocols for both Guest Rooms and Public Areas.
    • Conducts daily (15 minutes) and weekly (60 – 75 minute) property walks and Coaches Maintenance and Housekeeping staff on opportunity areas to help achieve excellent upkeep and cleanliness
    • Conducts daily Guestroom inspections with Executive Housekeeper and apart from Executive Housekeeper to ensure quality of cleanliness standards are met
    • Promptly reaches out to Executive Team when Equipment and Building repairs are necessary
    • Conducts extensive due diligence when outside vendors are needed to make repairs to building and equipment and presents options to Pathfinder Corporate team along with a recommendation 

    EC – Expense Control

    • Ensure all departments are operating with the allotted Labor Budgets utilizing company labor management software
    • Prevents controllable, variable expenses from exceeding budgeted dollar amounts
    • Coaches and trains department heads on importance of property staying within budgeted dollar amounts and ensures Department Heads have buy-in on systems which allow them to easiest achieve this goal.
    • Puts a plan in place which allows inventory to be monitored on a daily basis by Department heads to minimize waste and shrink with supplies and food.

     

    T – Team

    • Provides honest one on one feedback to line level staff on their performance in objective metric criteria on a biweekly basis
    • Creates a culture which promotes teamwork and high associate morale, in large part by recognizing team members for their contributions, large or small.
    • Ensures all staff members receive thorough training and consistent development and retraining per company protocols.
    • Proactively recruits potential team members through outside recruiting blitzes with Department heads and passive recruiting of individuals within hotel’s community exhibiting great service skills.
    • Responds to active candidates who have applied for employment in a timely and professional manner.
    • Utilizes third party Behavioral Assessment tool to screen candidates and also to effectively manage and develop staff members
    • Leads by example demonstrating self-confidence, humility, energy and enthusiasm..
    • Conduct monthly team building meeting celebrating goal and associate achievement.
    • Conducts RAP Sessions with Department Heads on Quarterly basis.

    R – Revenue

    • Owns relationships with top hotel local corporate accounts
    • Conducts a limited number of outside sales calls with potential accounts and attends a limited number of outside sales calls with Outside Sales professional
    • Conducts daily 15-20 minute meetings with Outside Sales professional representing hotel
    • Manages Outside Sales Professional with primary focus being on ensuring Sales professional attains outside activity quota
    • Coaches all Sales and Service Associates on their presentation on inquiry calls and walk-ins to ensure staff is effectively communicating hotel’s unique selling advantages to potential guests.
    • Coaches all Sales and Service Associates on techniques to gather leads for sales department.
    • Networks during Breakfast and Social Hours to assist in uncovering new business leads.

    Qualifications

    • Commitment towards excellent customer service
    • Demonstrated results in delivering excellent customer service
    • Demonstrated leadership skills
    • Experience supervising a team of at least 10 staff members. Experience within the hotel industry is NOT required
    • Ability to distinguish between key drivers of success and lower value added activities
    • Willingness and ability to delegate lower value added activities to other staff members to help in their development and maintain focus on the key drivers of success
    • Strong interpersonal skills
    • Strong organizational skills

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